frustrating day at work. that's all i will say. that and the title of this post.
moving on...my parents were here this weekend. and my aunt and uncle. it was pretty fun. sometimes its hard to me to be around a group of people for a long period of time. i think i managed fairly well. i just needed some breaks in between. my parents actually came on
friday and stayed over in la
crosse. during my time there i ended up making some unexpected shopping trips -
Kohls (
yay!) and Hobby Lobby (boo).
now, normally i love hobby lobby - yes
i'm too lazy to capitalize it now. they have tons of stuff. and usually said stuff is half off. or some crazy percentage. and
i'm sort of into decorating things, so the whole process of shopping there is rather enjoyable. well on
friday i went there for a specific purpose. 20 red candles. actually for
sam 2...so anyway,
i'm moseying around
HobLob, checking out nothing in particular, and
eventually make my way over the candle section. they have four different kind of red candles. although half of them have that little stubby
heres-where-you-put-me-in-the-
candleholder thing on the end. ugly. so i end up going with some shorter taper ones. color me stunned...there's only 19. but
sam didn't really say if there were 20 people she need them for. just that she needed them. and 19 is close enough. so put them in my navy plastic basket and head to the check out.
as i make my way to the line, which is about 12 feet back from the lone check out girl, i see her commanding from the p.a. system "
sam to the front to check.
sam to the front to check." awesome. another helper. at
Gordmans when you were called to check, you just went. right away. so obviously
i'm expecting Sam to get here fast. i have a little old lady ahead of me whose getting a couple of Christmas items - in October, why? - and then a middle-aged woman with a cart full of junk. she's obviously decorating somewhere. behind me
i've got a girl about my age with some beading stuff, and then a mom and hyper kid with grandma.
sam is still not on his way. check out girl begins to ring up middle-aged lady. everything in her cart is made of glass. no joke. so check out girls says, "why don't i scan and you can start wrapping this stuff up?" she pulls out a big stack of tissue paper from under the counter and sets it up for middle-aged lady. "oh! of course" she coos. i can tell old lady in front of me is annoyed. scan plate. wrap in tissues. scan figurine. wrap in tissues. and on and on and on and on and on and on and on.
sam is still not here. check out girl gets on her p.a. and calls again and when she sets her black telephone handset down,
sam is fumbling his way up to the front.
this causes a rush to his line. two people behind me jump over to his till. then another couple. i figure that glass-collector should be almost done so
i'll just wait. and wait.
sam gets through two people and i haven't moved yet. where is she hiding all of this crap? it couldn't all possibly fit into one cart. i switch lines. i can tell the the only lady who i was standing behind is cheesed. she keeps inching her cart slowly into check out territory. she's putting some her items on the counter. as i move up a spot in my line middle-aged woman is writing out her check. although it doesn't look like the normal kind. must be for a business. and you guessed it, "sarah up front for a check approval please."
finally sam and i connect. it's my turn...horray! alas, sam is not nearly as excited as me.
he doesn't look at me, smile, or acknowledge my presence. he grabs all the candles in his fist and looks as them dully. i tell him there's 19. he trusts me. doesn't even want to count them himself. i should have a lower number. he's smacking gum the whole time he's ringing my purchase up. i hate it. so unprofessional. so annoying. grating.
"sarah to the front for a check approval please. sarah."
check out girl might be ready to loose it herself. there's a slight hint of panic in her voice. sam give me two receipts, one i believe to sign, since its on top as he places it onto the counter. i scribble, push it back, and take my bag. middle-aged lady, along with the now 18 foot deep line is still waiting for her check approval. as i'm pushing the exit door i hear him say, "have a nice day." ridiculous. automatic. totally impersonal. i'd rather he not bothered at all.
your turn: do you have a just-as-horrible customer service experience? do you have a great way of amusing yourself when stuck in a long line?